Monica Ling

Hi {{first_name}}, Saw {{address}} has been on Zillow {{dom}} days. Similar thing happened to me last year in Long Beach. After 4+ months of vacancies across my units last year, I cracked it in 45 days without suggested reductions in rent or credit requirements. One of the key bottlenecks was roughly a third of qualified inquiries land after-hours and weekends, when most PM offices are closed. I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, text, call, and email within 2 minutes, around the clock, and book showings on the spot. We now run across thousands of units in LB. From one owner to another, I can share what else I've found that could help close your {{vacancy_word}}. You can use it directly with {{pm_name}}, or I can draft a forwardable intro for {{pmc_principal}} if you'd rather hand it off. Stephen

We can definitely work with you in filling our vacancies.  On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so <stephen@castellan.so> wrote: Hi Monica, Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing happened to me last year in Long Beach. After 4+ months of vacancies across my units last year, I cracked it in 45 days without suggested reductions in rent or credit requirements. One of the key bottlenecks was roughly a third of qualified inquiries land after-hours and weekends, when most PM offices are closed. I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, text, call, and email within 2 minutes, around the clock, and book showings on the spot. We now run across thousands of units in LB. From one owner to another, I can share what else I've found that could help close your vacancies. You can use it directly with Property Management Associates, or I can draft a forwardable intro for leadership if you'd rather hand it off. Stephen

Hi Paul, would love to help! Is an introduction to the owner of Property Management Associates possible? On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: > We can definitely work with you in filling our vacancies. > > On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so < > stephen@castellan.so> wrote: > > > Hi Monica, > > Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing > happened to me last year in Long Beach. > > After 4+ months of vacancies across my units last year, I cracked it in 45 > days without suggested reductions in rent or credit requirements. One of > the key bottlenecks was roughly a third of qualified inquiries land > after-hours and weekends, when most PM offices are closed. > > I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, > text, call, and email within 2 minutes, around the clock, and book showings > on the spot. We now run across thousands of units in LB. > > From one owner to another, I can share what else I've found that could > help close your vacancies. You can use it directly with Property Management > Associates, or I can draft a forwardable intro for leadership if you'd > rather hand it off. > > Stephen >

Here's an example email you can send to the owner if this is helpful. Thanks Paul! -- Hi <PMA's owner>, I tried out Castellan's AI tool and wanted to see if we can put it to use on 527 E 1st St #304 since it has been on Zillow a while. Their AI picks up every Zillow, email, text, and voice inbound within 2 minutes, around the clock. Books showings on the spot, runs follow-ups across channels. They're going live across thousands of units in LB right now. Line to try on real units is 562-685-9575 if you want to test it first. Please set up time with Stephen this week or next if possible. stephen@castellan.so 916-690-0545 -Paul On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: > Hi Paul, would love to help! Is an introduction to the owner of Property > Management Associates possible? > > On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: > >> We can definitely work with you in filling our vacancies. >> >> On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so < >> stephen@castellan.so> wrote: >> >> >> Hi Monica, >> >> Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing >> happened to me last year in Long Beach. >> >> After 4+ months of vacancies across my units last year, I cracked it in >> 45 days without suggested reductions in rent or credit requirements. One of >> the key bottlenecks was roughly a third of qualified inquiries land >> after-hours and weekends, when most PM offices are closed. >> >> I cofounded Castellan AI to fix that gap. We pick up every Zillow >> inquiry, text, call, and email within 2 minutes, around the clock, and book >> showings on the spot. We now run across thousands of units in LB. >> >> From one owner to another, I can share what else I've found that could >> help close your vacancies. You can use it directly with Property Management >> Associates, or I can draft a forwardable intro for leadership if you'd >> rather hand it off. >> >> Stephen >> >

What is your fees? On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong <stephen@castellan.so> wrote: Here's an example email you can send to the owner if this is helpful. Thanks Paul! -- Hi <PMA's owner>, I tried out Castellan's AI tool and wanted to see if we can put it to use on 527 E 1st St #304 since it has been on Zillow a while. Their AI picks up every Zillow, email, text, and voice inbound within 2 minutes, around the clock. Books showings on the spot, runs follow-ups across channels. They're going live across thousands of units in LB right now. Line to try on real units is 562-685-9575 if you want to test it first.  Please set up time with Stephen this week or next if possible. stephen@castellan.so 916-690-0545 -Paul On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: Hi Paul, would love to help! Is an introduction to the owner of Property Management Associates possible?  On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: We can definitely work with you in filling our vacancies.  On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so <stephen@castellan.so> wrote: Hi Monica, Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing happened to me last year in Long Beach. After 4+ months of vacancies across my units last year, I cracked it in 45 days without suggested reductions in rent or credit requirements. One of the key bottlenecks was roughly a third of qualified inquiries land after-hours and weekends, when most PM offices are closed. I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, text, call, and email within 2 minutes, around the clock, and book showings on the spot. We now run across thousands of units in LB. From one owner to another, I can share what else I've found that could help close your vacancies. You can use it directly with Property Management Associates, or I can draft a forwardable intro for leadership if you'd rather hand it off. Stephen

We charge the property management company and not the property owners. Pricing depends on the amount of expected usage and how many properties we’re covering! I’d say about $2/unit. On Tue, May 5, 2026 at 7:41 PM Paul Ling <paulling@sbcglobal.net> wrote: > What is your fees? > > On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > Here's an example email you can send to the owner if this is helpful. > Thanks Paul! > > -- > > Hi <PMA's owner>, > > I tried out Castellan's AI tool and wanted to see if we can put it to use > on 527 E 1st St #304 since it has been on Zillow a while. > > Their AI picks up every Zillow, email, text, and voice inbound within 2 > minutes, around the clock. Books showings on the spot, runs follow-ups > across channels. They're going live across thousands of units in LB right > now. > > Line to try on real units is 562-685-9575 if you want to test it first. > > Please set up time with Stephen this week or next if possible. > stephen@castellan.so 916-690-0545 > > -Paul > > On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: > > Hi Paul, would love to help! Is an introduction to the owner of Property > Management Associates possible? > > On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: > > We can definitely work with you in filling our vacancies. > > On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so < > stephen@castellan.so> wrote: > > > Hi Monica, > > Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing > happened to me last year in Long Beach. > > After 4+ months of vacancies across my units last year, I cracked it in 45 > days without suggested reductions in rent or credit requirements. One of > the key bottlenecks was roughly a third of qualified inquiries land > after-hours and weekends, when most PM offices are closed. > > I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, > text, call, and email within 2 minutes, around the clock, and book showings > on the spot. We now run across thousands of units in LB. > > From one owner to another, I can share what else I've found that could > help close your vacancies. You can use it directly with Property Management > Associates, or I can draft a forwardable intro for leadership if you'd > rather hand it off. > > Stephen > >

I don't understand your pricing. We the owners pay the fees and not the management companies. On Tuesday, May 5, 2026 at 08:40:11 PM PDT, Stephen Fong <stephen@castellan.so> wrote: We charge the property management company and not the property owners.  Pricing depends on the amount of expected usage and how many properties we’re covering! I’d say about $2/unit. On Tue, May 5, 2026 at 7:41 PM Paul Ling <paulling@sbcglobal.net> wrote: What is your fees? On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong <stephen@castellan.so> wrote: Here's an example email you can send to the owner if this is helpful. Thanks Paul! -- Hi <PMA's owner>, I tried out Castellan's AI tool and wanted to see if we can put it to use on 527 E 1st St #304 since it has been on Zillow a while. Their AI picks up every Zillow, email, text, and voice inbound within 2 minutes, around the clock. Books showings on the spot, runs follow-ups across channels. They're going live across thousands of units in LB right now. Line to try on real units is 562-685-9575 if you want to test it first.  Please set up time with Stephen this week or next if possible. stephen@castellan.so 916-690-0545 -Paul On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: Hi Paul, would love to help! Is an introduction to the owner of Property Management Associates possible?  On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: We can definitely work with you in filling our vacancies.  On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so <stephen@castellan.so> wrote: Hi Monica, Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing happened to me last year in Long Beach. After 4+ months of vacancies across my units last year, I cracked it in 45 days without suggested reductions in rent or credit requirements. One of the key bottlenecks was roughly a third of qualified inquiries land after-hours and weekends, when most PM offices are closed. I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, text, call, and email within 2 minutes, around the clock, and book showings on the spot. We now run across thousands of units in LB. From one owner to another, I can share what else I've found that could help close your vacancies. You can use it directly with Property Management Associates, or I can draft a forwardable intro for leadership if you'd rather hand it off. Stephen

Sorry for the confusion. Are you free to jump on a call to discuss Thursday or Friday afternoon? Just text me some times you are free 916-690-0545. Property management companies already pay thousands a month for other technology tools (many of which are decades old) and they pay for virtual assistants and employees. These aren’t billed directly as an expense (unlike maintenance work orders) to property owners. Our tool is essentially an AI coworker and will help management companies grow their business while reducing their costs. So if a management companies manages 1k doors, we cost about $2/door or $2k/month. Now if for some reason we want to run a pilot only on your units, I’m sure we can work something out for a smaller $ amt. I recommend we talk together with the management company. -Stephen On Tue, May 5, 2026 at 11:03 PM Paul Ling <paulling@sbcglobal.net> wrote: > I don't understand your pricing. We the owners pay the fees and not the > management companies. > > On Tuesday, May 5, 2026 at 08:40:11 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > We charge the property management company and not the property owners. > > Pricing depends on the amount of expected usage and how many properties > we’re covering! I’d say about $2/unit. > > On Tue, May 5, 2026 at 7:41 PM Paul Ling <paulling@sbcglobal.net> wrote: > > What is your fees? > > On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > Here's an example email you can send to the owner if this is helpful. > Thanks Paul! > > -- > > Hi <PMA's owner>, > > I tried out Castellan's AI tool and wanted to see if we can put it to use > on 527 E 1st St #304 since it has been on Zillow a while. > > Their AI picks up every Zillow, email, text, and voice inbound within 2 > minutes, around the clock. Books showings on the spot, runs follow-ups > across channels. They're going live across thousands of units in LB right > now. > > Line to try on real units is 562-685-9575 if you want to test it first. > > Please set up time with Stephen this week or next if possible. > stephen@castellan.so 916-690-0545 > > -Paul > > On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: > > Hi Paul, would love to help! Is an introduction to the owner of Property > Management Associates possible? > > On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: > > We can definitely work with you in filling our vacancies. > > On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so < > stephen@castellan.so> wrote: > > > Hi Monica, > > Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing > happened to me last year in Long Beach. > > After 4+ months of vacancies across my units last year, I cracked it in 45 > days without suggested reductions in rent or credit requirements. One of > the key bottlenecks was roughly a third of qualified inquiries land > after-hours and weekends, when most PM offices are closed. > > I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, > text, call, and email within 2 minutes, around the clock, and book showings > on the spot. We now run across thousands of units in LB. > > From one owner to another, I can share what else I've found that could > help close your vacancies. You can use it directly with Property Management > Associates, or I can draft a forwardable intro for leadership if you'd > rather hand it off. > > Stephen > >

Also understand that some companies pass technology costs onto the owners. It would be $2/unit/month signed for a one year term. Hopefully that is clear now. On Wed, May 6, 2026 at 12:05 AM Stephen Fong <stephen@castellan.so> wrote: > Sorry for the confusion. Are you free to jump on a call to discuss > Thursday or Friday afternoon? Just text me some times you are free > 916-690-0545. > > Property management companies already pay thousands a month for other > technology tools (many of which are decades old) and they pay for virtual > assistants and employees. These aren’t billed directly as an expense > (unlike maintenance work orders) to property owners. > > Our tool is essentially an AI coworker and will help management companies > grow their business while reducing their costs. So if a management > companies manages 1k doors, we cost about $2/door or $2k/month. > > Now if for some reason we want to run a pilot only on your units, I’m sure > we can work something out for a smaller $ amt. I recommend we talk together > with the management company. > > -Stephen > > On Tue, May 5, 2026 at 11:03 PM Paul Ling <paulling@sbcglobal.net> wrote: > >> I don't understand your pricing. We the owners pay the fees and not the >> management companies. >> >> On Tuesday, May 5, 2026 at 08:40:11 PM PDT, Stephen Fong < >> stephen@castellan.so> wrote: >> >> >> We charge the property management company and not the property owners. >> >> Pricing depends on the amount of expected usage and how many properties >> we’re covering! I’d say about $2/unit. >> >> On Tue, May 5, 2026 at 7:41 PM Paul Ling <paulling@sbcglobal.net> wrote: >> >> What is your fees? >> >> On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong < >> stephen@castellan.so> wrote: >> >> >> Here's an example email you can send to the owner if this is helpful. >> Thanks Paul! >> >> -- >> >> Hi <PMA's owner>, >> >> I tried out Castellan's AI tool and wanted to see if we can put it to use >> on 527 E 1st St #304 since it has been on Zillow a while. >> >> Their AI picks up every Zillow, email, text, and voice inbound within 2 >> minutes, around the clock. Books showings on the spot, runs follow-ups >> across channels. They're going live across thousands of units in LB right >> now. >> >> Line to try on real units is 562-685-9575 if you want to test it first. >> >> Please set up time with Stephen this week or next if possible. >> stephen@castellan.so 916-690-0545 >> >> -Paul >> >> On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: >> >> Hi Paul, would love to help! Is an introduction to the owner of Property >> Management Associates possible? >> >> On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: >> >> We can definitely work with you in filling our vacancies. >> >> On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so < >> stephen@castellan.so> wrote: >> >> >> Hi Monica, >> >> Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing >> happened to me last year in Long Beach. >> >> After 4+ months of vacancies across my units last year, I cracked it in >> 45 days without suggested reductions in rent or credit requirements. One of >> the key bottlenecks was roughly a third of qualified inquiries land >> after-hours and weekends, when most PM offices are closed. >> >> I cofounded Castellan AI to fix that gap. We pick up every Zillow >> inquiry, text, call, and email within 2 minutes, around the clock, and book >> showings on the spot. We now run across thousands of units in LB. >> >> From one owner to another, I can share what else I've found that could >> help close your vacancies. You can use it directly with Property Management >> Associates, or I can draft a forwardable intro for leadership if you'd >> rather hand it off. >> >> Stephen >> >>

Let's say we have 40 units, your fee will be $80X12=$960 annually. Is that correct? On Wednesday, May 6, 2026 at 04:10:50 PM PDT, Stephen Fong <stephen@castellan.so> wrote: Also understand that some companies pass technology costs onto the owners. It would be $2/unit/month signed for a one year term. Hopefully that is clear now.  On Wed, May 6, 2026 at 12:05 AM Stephen Fong <stephen@castellan.so> wrote: Sorry for the confusion. Are you free to jump on a call to discuss Thursday or Friday afternoon? Just text me some times you are free 916-690-0545. Property management companies already pay thousands a month for other technology tools (many of which are decades old) and they pay for virtual assistants and employees. These aren’t billed directly as an expense (unlike maintenance work orders) to property owners. Our tool is essentially an AI coworker and will help management companies grow their business while reducing their costs. So if a management companies manages 1k doors, we cost about $2/door or $2k/month.  Now if for some reason we want to run a pilot only on your units, I’m sure we can work something out for a smaller $ amt. I recommend we talk together with the management company. -Stephen On Tue, May 5, 2026 at 11:03 PM Paul Ling <paulling@sbcglobal.net> wrote: I don't understand your pricing. We the owners pay the fees and not the management companies. On Tuesday, May 5, 2026 at 08:40:11 PM PDT, Stephen Fong <stephen@castellan.so> wrote: We charge the property management company and not the property owners.  Pricing depends on the amount of expected usage and how many properties we’re covering! I’d say about $2/unit. On Tue, May 5, 2026 at 7:41 PM Paul Ling <paulling@sbcglobal.net> wrote: What is your fees? On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong <stephen@castellan.so> wrote: Here's an example email you can send to the owner if this is helpful. Thanks Paul! -- Hi <PMA's owner>, I tried out Castellan's AI tool and wanted to see if we can put it to use on 527 E 1st St #304 since it has been on Zillow a while. Their AI picks up every Zillow, email, text, and voice inbound within 2 minutes, around the clock. Books showings on the spot, runs follow-ups across channels. They're going live across thousands of units in LB right now. Line to try on real units is 562-685-9575 if you want to test it first.  Please set up time with Stephen this week or next if possible. stephen@castellan.so 916-690-0545 -Paul On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: Hi Paul, would love to help! Is an introduction to the owner of Property Management Associates possible?  On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: We can definitely work with you in filling our vacancies.  On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so <stephen@castellan.so> wrote: Hi Monica, Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing happened to me last year in Long Beach. After 4+ months of vacancies across my units last year, I cracked it in 45 days without suggested reductions in rent or credit requirements. One of the key bottlenecks was roughly a third of qualified inquiries land after-hours and weekends, when most PM offices are closed. I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, text, call, and email within 2 minutes, around the clock, and book showings on the spot. We now run across thousands of units in LB. From one owner to another, I can share what else I've found that could help close your vacancies. You can use it directly with Property Management Associates, or I can draft a forwardable intro for leadership if you'd rather hand it off. Stephen

Yes, that's right. On Wed, May 6, 2026 at 4:43 PM Paul Ling <paulling@sbcglobal.net> wrote: > Let's say we have 40 units, your fee will be $80X12=$960 annually. Is that > correct? > > On Wednesday, May 6, 2026 at 04:10:50 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > Also understand that some companies pass technology costs onto the owners. > > It would be $2/unit/month signed for a one year term. Hopefully that is > clear now. > > On Wed, May 6, 2026 at 12:05 AM Stephen Fong <stephen@castellan.so> wrote: > > Sorry for the confusion. Are you free to jump on a call to discuss > Thursday or Friday afternoon? Just text me some times you are free > 916-690-0545. > > Property management companies already pay thousands a month for other > technology tools (many of which are decades old) and they pay for virtual > assistants and employees. These aren’t billed directly as an expense > (unlike maintenance work orders) to property owners. > > Our tool is essentially an AI coworker and will help management companies > grow their business while reducing their costs. So if a management > companies manages 1k doors, we cost about $2/door or $2k/month. > > Now if for some reason we want to run a pilot only on your units, I’m sure > we can work something out for a smaller $ amt. I recommend we talk together > with the management company. > > -Stephen > > On Tue, May 5, 2026 at 11:03 PM Paul Ling <paulling@sbcglobal.net> wrote: > > I don't understand your pricing. We the owners pay the fees and not the > management companies. > > On Tuesday, May 5, 2026 at 08:40:11 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > We charge the property management company and not the property owners. > > Pricing depends on the amount of expected usage and how many properties > we’re covering! I’d say about $2/unit. > > On Tue, May 5, 2026 at 7:41 PM Paul Ling <paulling@sbcglobal.net> wrote: > > What is your fees? > > On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > Here's an example email you can send to the owner if this is helpful. > Thanks Paul! > > -- > > Hi <PMA's owner>, > > I tried out Castellan's AI tool and wanted to see if we can put it to use > on 527 E 1st St #304 since it has been on Zillow a while. > > Their AI picks up every Zillow, email, text, and voice inbound within 2 > minutes, around the clock. Books showings on the spot, runs follow-ups > across channels. They're going live across thousands of units in LB right > now. > > Line to try on real units is 562-685-9575 if you want to test it first. > > Please set up time with Stephen this week or next if possible. > stephen@castellan.so 916-690-0545 > > -Paul > > On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: > > Hi Paul, would love to help! Is an introduction to the owner of Property > Management Associates possible? > > On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: > > We can definitely work with you in filling our vacancies. > > On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so < > stephen@castellan.so> wrote: > > > Hi Monica, > > Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing > happened to me last year in Long Beach. > > After 4+ months of vacancies across my units last year, I cracked it in 45 > days without suggested reductions in rent or credit requirements. One of > the key bottlenecks was roughly a third of qualified inquiries land > after-hours and weekends, when most PM offices are closed. > > I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, > text, call, and email within 2 minutes, around the clock, and book showings > on the spot. We now run across thousands of units in LB. > > From one owner to another, I can share what else I've found that could > help close your vacancies. You can use it directly with Property Management > Associates, or I can draft a forwardable intro for leadership if you'd > rather hand it off. > > Stephen > >

Thanks. We can handle it ourselves and good luck.  On Wednesday, May 6, 2026 at 04:46:16 PM PDT, Stephen Fong <stephen@castellan.so> wrote: Yes, that's right. On Wed, May 6, 2026 at 4:43 PM Paul Ling <paulling@sbcglobal.net> wrote: Let's say we have 40 units, your fee will be $80X12=$960 annually. Is that correct? On Wednesday, May 6, 2026 at 04:10:50 PM PDT, Stephen Fong <stephen@castellan.so> wrote: Also understand that some companies pass technology costs onto the owners. It would be $2/unit/month signed for a one year term. Hopefully that is clear now.  On Wed, May 6, 2026 at 12:05 AM Stephen Fong <stephen@castellan.so> wrote: Sorry for the confusion. Are you free to jump on a call to discuss Thursday or Friday afternoon? Just text me some times you are free 916-690-0545. Property management companies already pay thousands a month for other technology tools (many of which are decades old) and they pay for virtual assistants and employees. These aren’t billed directly as an expense (unlike maintenance work orders) to property owners. Our tool is essentially an AI coworker and will help management companies grow their business while reducing their costs. So if a management companies manages 1k doors, we cost about $2/door or $2k/month.  Now if for some reason we want to run a pilot only on your units, I’m sure we can work something out for a smaller $ amt. I recommend we talk together with the management company. -Stephen On Tue, May 5, 2026 at 11:03 PM Paul Ling <paulling@sbcglobal.net> wrote: I don't understand your pricing. We the owners pay the fees and not the management companies. On Tuesday, May 5, 2026 at 08:40:11 PM PDT, Stephen Fong <stephen@castellan.so> wrote: We charge the property management company and not the property owners.  Pricing depends on the amount of expected usage and how many properties we’re covering! I’d say about $2/unit. On Tue, May 5, 2026 at 7:41 PM Paul Ling <paulling@sbcglobal.net> wrote: What is your fees? On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong <stephen@castellan.so> wrote: Here's an example email you can send to the owner if this is helpful. Thanks Paul! -- Hi <PMA's owner>, I tried out Castellan's AI tool and wanted to see if we can put it to use on 527 E 1st St #304 since it has been on Zillow a while. Their AI picks up every Zillow, email, text, and voice inbound within 2 minutes, around the clock. Books showings on the spot, runs follow-ups across channels. They're going live across thousands of units in LB right now. Line to try on real units is 562-685-9575 if you want to test it first.  Please set up time with Stephen this week or next if possible. stephen@castellan.so 916-690-0545 -Paul On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: Hi Paul, would love to help! Is an introduction to the owner of Property Management Associates possible?  On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: We can definitely work with you in filling our vacancies.  On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so <stephen@castellan.so> wrote: Hi Monica, Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing happened to me last year in Long Beach. After 4+ months of vacancies across my units last year, I cracked it in 45 days without suggested reductions in rent or credit requirements. One of the key bottlenecks was roughly a third of qualified inquiries land after-hours and weekends, when most PM offices are closed. I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, text, call, and email within 2 minutes, around the clock, and book showings on the spot. We now run across thousands of units in LB. From one owner to another, I can share what else I've found that could help close your vacancies. You can use it directly with Property Management Associates, or I can draft a forwardable intro for leadership if you'd rather hand it off. Stephen

What price would be fair to you? If pricing is the issue, I'm sure we can land on something compelling. We can also offer cancellation with 30 day notice. We would offer today: - 24/7 phone response and scheduling - 24/7 Zillow responses - Ability to handle complex situations like Section 8, emotional support animals, etc - Open house and geographically batched scheduling for distributed showing agents driving across town - Follow-ups to confirm showings - If a unit is rented out, ability to follow-up with warm leads and cross-sell other units Also included and coming up: - Maintenance troubleshooting (diagnose problem w/ tenant before paying plumber $200 to check out the situation) - Maintenance work coordination -Stephen On Wed, May 6, 2026 at 4:47 PM Paul Ling <paulling@sbcglobal.net> wrote: > Thanks. We can handle it ourselves and good luck. > > On Wednesday, May 6, 2026 at 04:46:16 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > Yes, that's right. > > On Wed, May 6, 2026 at 4:43 PM Paul Ling <paulling@sbcglobal.net> wrote: > > Let's say we have 40 units, your fee will be $80X12=$960 annually. Is that > correct? > > On Wednesday, May 6, 2026 at 04:10:50 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > Also understand that some companies pass technology costs onto the owners. > > It would be $2/unit/month signed for a one year term. Hopefully that is > clear now. > > On Wed, May 6, 2026 at 12:05 AM Stephen Fong <stephen@castellan.so> wrote: > > Sorry for the confusion. Are you free to jump on a call to discuss > Thursday or Friday afternoon? Just text me some times you are free > 916-690-0545. > > Property management companies already pay thousands a month for other > technology tools (many of which are decades old) and they pay for virtual > assistants and employees. These aren’t billed directly as an expense > (unlike maintenance work orders) to property owners. > > Our tool is essentially an AI coworker and will help management companies > grow their business while reducing their costs. So if a management > companies manages 1k doors, we cost about $2/door or $2k/month. > > Now if for some reason we want to run a pilot only on your units, I’m sure > we can work something out for a smaller $ amt. I recommend we talk together > with the management company. > > -Stephen > > On Tue, May 5, 2026 at 11:03 PM Paul Ling <paulling@sbcglobal.net> wrote: > > I don't understand your pricing. We the owners pay the fees and not the > management companies. > > On Tuesday, May 5, 2026 at 08:40:11 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > We charge the property management company and not the property owners. > > Pricing depends on the amount of expected usage and how many properties > we’re covering! I’d say about $2/unit. > > On Tue, May 5, 2026 at 7:41 PM Paul Ling <paulling@sbcglobal.net> wrote: > > What is your fees? > > On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong < > stephen@castellan.so> wrote: > > > Here's an example email you can send to the owner if this is helpful. > Thanks Paul! > > -- > > Hi <PMA's owner>, > > I tried out Castellan's AI tool and wanted to see if we can put it to use > on 527 E 1st St #304 since it has been on Zillow a while. > > Their AI picks up every Zillow, email, text, and voice inbound within 2 > minutes, around the clock. Books showings on the spot, runs follow-ups > across channels. They're going live across thousands of units in LB right > now. > > Line to try on real units is 562-685-9575 if you want to test it first. > > Please set up time with Stephen this week or next if possible. > stephen@castellan.so 916-690-0545 > > -Paul > > On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: > > Hi Paul, would love to help! Is an introduction to the owner of Property > Management Associates possible? > > On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: > > We can definitely work with you in filling our vacancies. > > On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so < > stephen@castellan.so> wrote: > > > Hi Monica, > > Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing > happened to me last year in Long Beach. > > After 4+ months of vacancies across my units last year, I cracked it in 45 > days without suggested reductions in rent or credit requirements. One of > the key bottlenecks was roughly a third of qualified inquiries land > after-hours and weekends, when most PM offices are closed. > > I cofounded Castellan AI to fix that gap. We pick up every Zillow inquiry, > text, call, and email within 2 minutes, around the clock, and book showings > on the spot. We now run across thousands of units in LB. > > From one owner to another, I can share what else I've found that could > help close your vacancies. You can use it directly with Property Management > Associates, or I can draft a forwardable intro for leadership if you'd > rather hand it off. > > Stephen > >

Paul, last message from me in case you don’t reply. Do you have 10 minutes to chat about this? 916-690-0545. Entrepreneurship is very hard and your feedback would be helpful to me. I’m not a salesman by trade. For leasing only we are doing $1/unit. I accidentally included the maintenance product in as well which I haven’t walked you through. Sincerely sorry about that. The other key piece to note here is this isn’t a traditional technology expense. Our product reduces the amount of headcount needed for property managers to scale their business. So costs will actually go down not up. Real life example from one Long Beach client: 800 unit property portfolio has a leasing coordinator ($50k) and front desk team of two ($70k). They don’t cover after hours or weekends either. They’ve now signed up with us 800 units x $1/unit Castellan product = $800/month or $9600/yr. 24/7 near instant coverage on all leasing, scheduling, coordination of showings, and cross-selling. $120k vs $9.6k. That’s the math. Best, Stephen On Wed, May 6, 2026 at 4:53 PM Stephen Fong <stephen@castellan.so> wrote: > What price would be fair to you? If pricing is the issue, I'm sure we can > land on something compelling. We can also offer cancellation with 30 day > notice. > > We would offer today: > > - 24/7 phone response and scheduling > - 24/7 Zillow responses > - Ability to handle complex situations like Section 8, emotional > support animals, etc > - Open house and geographically batched scheduling for distributed > showing agents driving across town > - Follow-ups to confirm showings > - If a unit is rented out, ability to follow-up with warm leads and > cross-sell other units > > Also included and coming up: > > - Maintenance troubleshooting (diagnose problem w/ tenant before > paying plumber $200 to check out the situation) > - Maintenance work coordination > > -Stephen > > On Wed, May 6, 2026 at 4:47 PM Paul Ling <paulling@sbcglobal.net> wrote: > >> Thanks. We can handle it ourselves and good luck. >> >> On Wednesday, May 6, 2026 at 04:46:16 PM PDT, Stephen Fong < >> stephen@castellan.so> wrote: >> >> >> Yes, that's right. >> >> On Wed, May 6, 2026 at 4:43 PM Paul Ling <paulling@sbcglobal.net> wrote: >> >> Let's say we have 40 units, your fee will be $80X12=$960 annually. Is >> that correct? >> >> On Wednesday, May 6, 2026 at 04:10:50 PM PDT, Stephen Fong < >> stephen@castellan.so> wrote: >> >> >> Also understand that some companies pass technology costs onto the owners. >> >> It would be $2/unit/month signed for a one year term. Hopefully that is >> clear now. >> >> On Wed, May 6, 2026 at 12:05 AM Stephen Fong <stephen@castellan.so> >> wrote: >> >> Sorry for the confusion. Are you free to jump on a call to discuss >> Thursday or Friday afternoon? Just text me some times you are free >> 916-690-0545. >> >> Property management companies already pay thousands a month for other >> technology tools (many of which are decades old) and they pay for virtual >> assistants and employees. These aren’t billed directly as an expense >> (unlike maintenance work orders) to property owners. >> >> Our tool is essentially an AI coworker and will help management companies >> grow their business while reducing their costs. So if a management >> companies manages 1k doors, we cost about $2/door or $2k/month. >> >> Now if for some reason we want to run a pilot only on your units, I’m >> sure we can work something out for a smaller $ amt. I recommend we talk >> together with the management company. >> >> -Stephen >> >> On Tue, May 5, 2026 at 11:03 PM Paul Ling <paulling@sbcglobal.net> wrote: >> >> I don't understand your pricing. We the owners pay the fees and not the >> management companies. >> >> On Tuesday, May 5, 2026 at 08:40:11 PM PDT, Stephen Fong < >> stephen@castellan.so> wrote: >> >> >> We charge the property management company and not the property owners. >> >> Pricing depends on the amount of expected usage and how many properties >> we’re covering! I’d say about $2/unit. >> >> On Tue, May 5, 2026 at 7:41 PM Paul Ling <paulling@sbcglobal.net> wrote: >> >> What is your fees? >> >> On Tuesday, May 5, 2026 at 06:13:35 PM PDT, Stephen Fong < >> stephen@castellan.so> wrote: >> >> >> Here's an example email you can send to the owner if this is helpful. >> Thanks Paul! >> >> -- >> >> Hi <PMA's owner>, >> >> I tried out Castellan's AI tool and wanted to see if we can put it to use >> on 527 E 1st St #304 since it has been on Zillow a while. >> >> Their AI picks up every Zillow, email, text, and voice inbound within 2 >> minutes, around the clock. Books showings on the spot, runs follow-ups >> across channels. They're going live across thousands of units in LB right >> now. >> >> Line to try on real units is 562-685-9575 if you want to test it first. >> >> Please set up time with Stephen this week or next if possible. >> stephen@castellan.so 916-690-0545 >> >> -Paul >> >> On Tue, May 5, 2026 at 5:50 PM Stephen Fong <stephen@castellan.so> wrote: >> >> Hi Paul, would love to help! Is an introduction to the owner of Property >> Management Associates possible? >> >> On Tue, May 5, 2026 at 5:10 PM Paul Ling <paulling@sbcglobal.net> wrote: >> >> We can definitely work with you in filling our vacancies. >> >> On Tuesday, May 5, 2026 at 05:06:12 PM PDT, stephen@castellan.so < >> stephen@castellan.so> wrote: >> >> >> Hi Monica, >> >> Saw 527 E 1st St APT 304 has been on Zillow 48 days. Similar thing >> happened to me last year in Long Beach. >> >> After 4+ months of vacancies across my units last year, I cracked it in >> 45 days without suggested reductions in rent or credit requirements. One of >> the key bottlenecks was roughly a third of qualified inquiries land >> after-hours and weekends, when most PM offices are closed. >> >> I cofounded Castellan AI to fix that gap. We pick up every Zillow >> inquiry, text, call, and email within 2 minutes, around the clock, and book >> showings on the spot. We now run across thousands of units in LB. >> >> From one owner to another, I can share what else I've found that could >> help close your vacancies. You can use it directly with Property Management >> Associates, or I can draft a forwardable intro for leadership if you'd >> rather hand it off. >> >> Stephen >> >>