Hi {{first_name}}, Stephen here, fellow LB apartment owner. Noticed your unit at {{address}} has been on Zillow {{dom}} days under {{pm_name}}. Pulled your name from county records since the listing only shows the property manager. Wanted to share what I learned working through the same situation. Last year my Pine units sat empty for four months. The standard playbook is drop rent and lower the credit bar. The math didn't pencil for me, so I got an intro to Tony Whitlow at Beachside Rentals and brought him in as a leasing-only specialist alongside my property manager. The units filled in six weeks. Tony has 8x as many leasing agents as my property manager, with evenings and weekends covered. That helped a lot. But I wanted to understand the deeper pattern. So I spent days working with operators across the LB market, plus dozens of conversations with other owners. Stale listings can be a lot of things. Pricing, marketing, market timing. What kept surprising me was something different: a lot of property managers run with just 2 or 3 leasing agents, weekdays only. No after-hours. No weekends. 24-48+ hour response times when things get busy. Tons of balls to juggle across Zillow, SMS, email, voicemail, all manual. Adding more agents helps but the work itself stays brutal. Not the property managers' fault. Existing tools just weren't built for this. Zillow's own data: a 1-minute response is 40% more likely to connect than 24-hour. 20% of renters move on within 30 minutes. Fast response wins. That's the gap I'm building Castellan to close. It picks up every inbound across email, text, voice, and Zillow in under 2 minutes 24/7, books showings on the spot, and handles follow-ups across channels. Tony at Beachside is a customer. This could help fill {{address}} (and any of your other stale units) faster, but {{pm_name}} would have to deploy it. The simplest path is a quick intro to {{pmc_principal}} at {{pm_name}}. Happy to write a forwardable note so you don't have to draft anything yourself — copy/paste below. --- Hi {{pmc_principal_first}}, {{first_name}} forwarded this on. I run Castellan, an AI for property management leasing operations. We pick up every inbound in under 2 minutes 24/7 across email, text, voice, and Zillow, schedule showings on the spot, and handle follow-ups across channels — so a small leasing team can cover the volume of a much larger one without losing the after-hours window. Would love 20 minutes to learn how leasing runs at {{pm_name}} and see if there's fit. Stephen Fong — stephen@castellan.so linkedin.com/in/stephen-fong-4a123929 Emir Akdere (cofounder) — linkedin.com/in/emirakdere --- Stephen LB apartment owner. Building Castellan, an AI for property managers. stephen@castellan.so linkedin.com/in/stephen-fong-4a123929