Carrie Phelps

Hi Carrie, You live this closer than anyone. When a resident goes Medicaid pending, somebody has to chase the family through five years of financial history while the building carries the bill. Come January 2027, back-pay only reaches 60 days, so the slow ones stop being a wait and start being a loss. I'm a founder deciding whether to build something for the family-paperwork half of that, and I sent Myles a note as well. You're closer to the work, so your read matters more. How does Legacy Nursing & Rehabilitation handle it today? Your desk, an outside firm, or does it land on the families? And honestly, is this even a top ten headache for you? Open to 20 minutes this week? Either way I'll send you what other operators pay per case and who they use. Anonymized, and only what each one agrees to share. -Stephen

Hi {{first_name}}, floating this back up before our research window closes. Still collecting operator takes on Medicaid-pending receivables ahead of the January change. If 20 minutes is too much, two sentences on who does your eligibility work today still helps. And if this isn't your desk, who owns it at {{company}}? -Stephen